This is possibly because you enabled 32 bits per pixel on the factory details page, but this bit depth is not supported by the VNC server.
2.
Yes. For the foreseeable future, there will be free screenshots for everybody. You may have to wait in the queue when there's a lot of demand, or you can buy priority processing.
3.
N/A (No Presets)
4.
Total Screenshots
5.
Dimensions
6.
This is not the requested Java version.
7.
Account Password
8.
This is not %(operating_system)s.
9.
You have reached the maximum attempts for activating your account from your ip address.
